Shipping policy
Shipping Policy
At The Vinedresser Boutique, we work to prepare and ship your order as quickly as possible.
Shipping Rates
Shipping rates are selected at checkout:
- Standard Shipping: $7.95
- Priority Shipping: $9.95
Shipping charges are nonrefundable.
Processing Time
Orders are typically processed within 1–3 business days. Processing time does not include weekends, holidays, or carrier delivery time.
During sales, holidays, or other high-volume periods, processing may take longer.
Delivery Time
Delivery estimates shown at checkout are provided by the shipping carrier and are not guaranteed. Carrier delays may occur due to weather, holidays, or other circumstances outside our control.
Selecting Priority Shipping speeds up carrier transit time but does not shorten our order-processing time.
Order Changes and Cancellations
Once an order is placed, it cannot be canceled or changed. Please carefully review your shipping address and order information before completing your purchase.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because of an incorrect or incomplete address, the customer is responsible for any additional shipping charges required to resend it.
We are not responsible for orders delivered to an address entered incorrectly at checkout.
Lost, Stolen, or Delayed Packages
Once a package has been accepted by the shipping carrier, delivery is the carrier’s responsibility.
If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors, and your local carrier before contacting us.
The Vinedresser Boutique is not responsible for packages that are lost, stolen, delayed, or misdelivered by the shipping carrier. However, we will assist you with the information needed to submit a carrier claim.
Damaged Packages
If your merchandise arrives damaged or you receive an incorrect item, contact us within three days of delivery at info@thevinedresserboutique.com. Please include your order number and clear photographs of the item and packaging.
Local Pickup
Local pickup is available at:
The Vinedresser Boutique
116 North Main Street
Altus, Oklahoma 73521
Please wait until you receive confirmation that your order is ready before coming to the store. Pickup orders must be collected during regular business hours.
Contact Us
For questions regarding your shipment, contact: